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Returns and Refund Policy

RETURNS

We offer a 30-day refund on items, provided the items are unused and returned with the original invoice.

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Should you wish to make a refund or exchange, bring or post the product/s in store with your proof of purchase and, if possible, a note or relevant information to assist our staff in best serving you.

 

To ensure the process is as easy as possible, please provide the following:

  1. Present your proof of purchase and purchase price of the item being returned (a combination of either Tax Receipt, Bank Statement and the item being returned on your Empire Yacht Rigging store account, or a photograph of your receipt or online tax invoice). If you cannot find this information please contact us.

  2. The item(s) should be in original condition and packaging (including manuals and accessories).

 

Please Note: Any expenses relating to the return of your product will normally have to be paid by the customer.

 

IF YOUR RETURN REQUIRES AN ASSESSMENT PRIOR TO REFUND OR WARRANTY

Electronic items may require testing prior to a refund, exchange or replacement being offered.
 

Please Note: Check that you have made a copy of any data saved on your electronic products such as Chartplotters, GPS or Fishfinders. The repair of your items may result in the loss of user data. Products may be replaced by refurbished goods rather than being repaired.

 

RETURNING ONLINE PURCHASES

Purchases made through our online store can be returned/exchanged via our store in Woy Woy, or in some cases, directly with the supplier.

 

RETURN & WARRANTIES FOR SANITARY PRODUCTS

For hygiene and safety reasons please contact your local store prior to bringing any used sanitary products into a store for warranty, refund or exchange. These items include:

  1. Toilets

  2. Toilet Hose & Associated Fittings

  3. Holding Tanks

  4. Mask & Snorkels

  5. Macerator Pumps

You can find out contact details and address here.

 

REFUND EXCLUSIONS

 We may not offer you a refund, replacement or repair if you:

  1. Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it

  2. Misused a product in any way that caused the problem

  3. Knew of or were made aware of the faults before you bought the product

  4. Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

 

PRODUCTS THAT ARE EXCLUDED FROM OUR RETURNS POLICY

 Unless they are faulty products include:

  1. Flares

  2. Opened tins of Paint

  3. EPIRBs / PLBs

  4. Gift Vouchers

  5. Cut lengths (Wire, Rope, Carpet, Hose, Etc.)

  6. Software and Electronic Charts with a broken seal

 

SPECIAL ORDER PRODUCTS

Please note that Special Order Non-stock items may be subject to a restocking fee equal to the greater of $20 or 15% of the purchase price

 

RETURNS ONLINE

Should you wish to return your purchase for exchange or refund please follow the steps below.

Please note that items which have been cut to length or come with an expiry date may not be able to be returned for credit. Please contact us via email prior to returning the item(s) to discuss prior to attempting to return these items.

  1. Pack your return securely for safe shipping.

  2. Include inside the package a copy of your invoice and tell us why you are returning your purchase and what action you wish us to take.

  3. Be sure your package is insured for freight and any other costs are prepaid. We don't accept freight deliveries to our account or responsibility for loss or damage to returned parcels. If you are in doubt about a return, please contact us and we shall advise you.


POST TO:

Empire Fishing and Boating

53 Ocean Beach Road

Woy Woy  NSW  2256

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